REFUND POLICY.

Custom goods are non-refundable

Every product we make is built to your specification and cannot be resold. Custom orders are therefore non-refundable once production has begun, except where the error was caused by Furnace Design Lab.

If we made the mistake, we fix it

If your order arrives different from the mockup you approved — wrong color, wrong size, wrong placement, misprint, or a defect in our workmanship — we will remake the item or refund it in full.

Report the issue within 7 days of delivery or pickup, with photos, so we can verify and schedule the remake.

What is not covered

Typos, artwork errors, sizes, or spellings that appear in the mockup you approved in writing.

Fit preference, color perception differences between screens and physical product, and normal wear from use or washing.

Carrier delays, lost packages after they leave our hands (we will help file the claim), and deadlines missed because approval was returned late.

Cancellations

Orders can be cancelled for a full refund any time before you approve the mockup. Once approved and in production, orders cannot be cancelled.

Rush fees are non-refundable once a rush slot has been reserved in the production schedule.

How refunds are issued

Approved refunds are returned to the original payment method through Stripe, typically within 5–10 business days of approval.