The rules the lab runs on. Plain language, no surprises.
All custom orders must be paid in full before production begins. Payment is processed through Stripe; Furnace Design Lab never receives or stores your full card details.
Submitting an order confirms that you have the right to use the artwork, logos, names, and marks you provide.
Design mockups are not produced before payment is received.
After payment, our design team prepares a mockup and sends it by email. Production begins only after you approve the mockup in writing.
Change requests made after written approval may incur additional design fees and reset turnaround estimates.
Standard turnaround is measured in business days from the date of written mockup approval, not the date of payment.
Rush production is available on most methods, subject to capacity, and carries an additional rush fee shown at configuration or quoted directly.
Shipping transit time is additional to production time and is not guaranteed by Furnace Design Lab.
Vector files (SVG, AI, PDF) produce the best results. Raster files should be at least 300 DPI at final print size.
We may clean, vectorize, or re-scale supplied artwork so it can be produced. Substantial redraw work may carry a design fee, quoted before we proceed.
Because every item is produced to your specification, custom products are non-refundable except where the error was caused by Furnace Design Lab. See the refund policy for details.
Furnace Design Lab's liability for any order is limited to the amount paid for that order.
We are not responsible for delays caused by carriers, supplier stock shortages, or incorrect information supplied with an order.
Questions about these terms? Email mike@furnacedesignlab.com, or read the refund policy and privacy policy.
