Ordering
How does a custom order work?
Pick a product, choose your options, and use the Personalize it box on the product page to tell us the names, wording, colors and placement you want. You can upload artwork, a logo or a photo there too. Every item is made to order in our lab.
What kind of artwork should I send?
PNG with a transparent background, PDF, SVG, AI or EPS. Larger and sharper is better: aim for 300 dpi at the size it will be printed. Photos and screenshots pulled from social media usually print blurry.
Can I send my details after I order?
Yes. Leave the personalization fields blank and reply to your order confirmation email with your details and artwork.
Will I see a proof before it is made?
When an order needs one, we email a proof first and production starts after you approve it. You can approve or request changes on the Approve Your Proof page.
Can I use any image or logo?
You need to own it or have permission to use it. We may decline artwork that belongs to someone else.
Bulk and business orders
Do you do team, school, event and business orders?
Yes. Use Request a Quote and tell us what you need, how many, and your deadline.
I do not see what I need. Can you make it?
Probably. We run DTF, UV printing, laser engraving, sublimation and 3D printing under one roof. Send a quote request describing the project.
Production and shipping
How long will my order take?
Everything is made after you order, so timing depends on the product and the size of the order. If you have a deadline, put it in your order details or ask before ordering so we can confirm it.
Where do you ship?
We currently ship to addresses in the United States. Shipping options and cost are shown at checkout.
How do I track my order?
You get an email with tracking when your order ships.
Apparel and transfers
How do your shirts fit?
See the size chart for measurements.
What is a Ready 2 Press transfer?
A finished DTF print on film that you apply yourself with a heat press. See the pressing guide for how to apply it and how to pick a print size.
Help with an order
Something is wrong with my order. What do I do?
Email sales@furnacedesignlab.com with your order number and clear photos, and we will sort it out.
Can I change or cancel my order?
Contact us as soon as you can. Once production has started, an order can no longer be changed.