Terms of service

Yes. I would replace the generic Shopify Terms of Service with a Furnace Design Lab-specific version, rather than just adding a few sentences. The Shopify template you uploaded is a strong legal framework, but parts of it do not fit FDL—for example, it currently says purchases are for personal/household use and not commercial resale, even though your site is specifically designed for businesses, bulk merchandise, organizations, schools, and brands. Pasted markdown

I would also keep Shopify's relationship language intact, since the template itself specifically says that section should not be removed or modified. Pasted markdown

Below is the edited version I would paste into Shopify → Settings → Policies → Terms of Service.

FURNACE DESIGN LAB TERMS OF SERVICE

Last Updated: October 4, 2026

OVERVIEW

Welcome to Furnace Design Lab, “A Forever Crafted Brand.”

The terms “we,” “us,” “our,” and “FDL” refer to Furnace Design Lab.

Furnace Design Lab operates this website, online store, design tools, customization tools, artwork services, product builders, artificial intelligence tools, gang sheet builder, business merchandise services, and related products and services collectively referred to as the “Services.”

Furnace Design Lab is powered by Shopify, which enables us to provide ecommerce functionality and certain Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Custom Order & Production Policies, Artwork Guidelines, and any other policies referenced on our website, describe your rights and responsibilities when using Furnace Design Lab.

By visiting, interacting with, creating an account on, submitting artwork through, using our design tools, or purchasing from Furnace Design Lab, you agree to these Terms.

If you do not agree with these Terms or our Privacy Policy, you should not use our Services.

SECTION 1 — ACCESS AND CUSTOMER ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have provided consent for an authorized minor dependent to use the Services.

To browse, create products, upload artwork, place an order, use our Business Merch Creator, access a Brand Vault, use our Gang Sheet Builder, or otherwise interact with Furnace Design Lab, you may be asked to provide information including:

  • Name
  • Email
  • Telephone number
  • Billing information
  • Shipping information
  • Business information
  • Artwork
  • Logos
  • Product specifications
  • Employee or organization information
  • Personalization information

You represent that the information you provide is accurate, current, complete, and that you have the authority to provide it.

You are responsible for protecting your customer account credentials.

You are also responsible for activity conducted through your account.

SECTION 2 — OUR PRODUCTS AND SERVICES

Furnace Design Lab provides customized products and production services that may include:

  • Custom apparel
  • DTF printing
  • Gang sheets
  • Business merchandise
  • Corporate apparel
  • School merchandise
  • Team merchandise
  • Organization merchandise
  • UV printing
  • UV DTF
  • Sublimation
  • Laser engraving
  • Signs
  • Stickers
  • Decals
  • Tumblers
  • Promotional products
  • Personalized gifts
  • 3D printing
  • Custom manufacturing
  • Artwork creation
  • Design services
  • Business branding
  • Specialty custom projects

Our website may contain product photographs, mockups, AI-generated visualizations, digital renderings, examples, illustrations, and other representations of products.

While we work to represent products accurately, the appearance of a finished physical product may vary from what appears on your screen.

Differences may result from:

  • Display calibration
  • Lighting
  • Product materials
  • Fabric texture
  • Garment manufacturer
  • Printing method
  • Ink
  • Coating
  • Sublimation
  • Engraving
  • UV printing
  • Natural materials
  • Manufacturing tolerances

Minor differences are not necessarily manufacturing defects.

Product descriptions, availability, production methods, colors, blank products, suppliers, equipment capabilities, and specifications may change.

We reserve the right to discontinue or substitute products when appropriate.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase products or services from Furnace Design Lab.

Furnace Design Lab reserves the right to accept, decline, modify, or cancel an order when reasonably necessary.

An order is not considered accepted until payment has been processed and Furnace Design Lab has accepted the order.

Unless otherwise agreed in writing for an approved commercial account, payment must be received before production begins.

Customers are responsible for reviewing all order details before submitting an order.

This includes:

  • Product
  • Quantity
  • Size
  • Color
  • Artwork
  • Personalization
  • Names
  • Dates
  • Numbers
  • Design placement
  • Shipping information
  • Production requirements

Once an order has entered production, changes or cancellations may not be possible.

Unlike the standard Shopify template, Furnace Design Lab expressly allows purchases for legitimate:

  • Businesses
  • Organizations
  • Schools
  • Teams
  • Churches
  • Brands
  • Events
  • Fundraisers
  • Corporate programs
  • Employee merchandise
  • Authorized resale arrangements

Certain wholesale or resale transactions may require prior approval.

SECTION 4 — CUSTOM AND PERSONALIZED ORDERS

Many Furnace Design Lab products are made specifically for the customer.

Custom products may include apparel, personalized merchandise, gang sheets, signs, engraved products, UV products, sublimation products, 3D-printed products, promotional products, business merchandise, and specialty projects.

Customers are responsible for submitting correct:

  • Names
  • Spelling
  • Dates
  • Numbers
  • Sizes
  • Quantities
  • Colors
  • Logos
  • Artwork
  • Personalization

Once production begins, alterations cannot be guaranteed.

Because custom products are manufactured specifically for the customer, they are generally final sale, except where otherwise provided in our Refund Policy or required by law.

SECTION 5 — ARTWORK AND CUSTOMER-SUPPLIED CONTENT

Customers may upload logos, photographs, graphics, designs, text, trademarks, illustrations, or other content.

By submitting content to Furnace Design Lab, you represent that:

  1. You own the content; or
  2. You have authorization to reproduce and use the content.

Customers may not knowingly submit copyrighted, trademarked, licensed, or otherwise protected content without appropriate authorization.

Furnace Design Lab may decline an order if we reasonably believe submitted artwork infringes another person's intellectual property rights.

Customers remain responsible for obtaining necessary permissions and licenses.

Submitting customer-owned artwork to Furnace Design Lab does not transfer ownership of that artwork to Furnace Design Lab.

SECTION 6 — ARTWORK QUALITY

Customers uploading artwork are responsible for supplying suitable files.

Print quality may be affected by:

  • Low resolution
  • Pixelation
  • Compression
  • Incorrect dimensions
  • Improper transparency
  • Poor background removal
  • Incorrect file preparation
  • Excessive enlargement

Furnace Design Lab may provide automated or manual quality warnings.

However, the absence of a warning does not guarantee perfect output.

If artwork requires cleanup, recreation, vectorization, background removal, color correction, or other professional design preparation, additional charges may apply.

SECTION 7 — DESIGN SERVICES

Furnace Design Lab may provide custom graphic design, artwork preparation, branding, and creative services.

Unless expressly included in the purchased service, payment for a design does not automatically include:

  • Editable source files
  • Working files
  • Templates
  • Production files
  • Fonts
  • Licensed assets
  • Internal design resources

The deliverable included with a design service will be determined by the product or service purchased.

Exclusive ownership, editable files, or intellectual-property assignments must be specifically agreed upon separately.

SECTION 8 — MOCKUPS, PROOFS AND APPROVALS

Certain products may include a digital proof or mockup.

Mockups are visual representations and may not perfectly reflect the finished physical product.

Before approving a proof, customers must review:

  • Spelling
  • Names
  • Dates
  • Numbers
  • Artwork
  • Colors
  • Dimensions
  • Quantities
  • Placement
  • Personalization

Selecting Approve, providing written approval, or otherwise authorizing production constitutes authorization for Furnace Design Lab to manufacture the order.

Customer approval is authorization to produce.

After approval, changes may not be possible.

If Furnace Design Lab can accommodate a requested change after approval, additional charges may apply.

Furnace Design Lab is not responsible for customer-approved errors that were reasonably visible on the approved proof.

SECTION 9 — GANG SHEET BUILDER

Furnace Design Lab may provide a digital Gang Sheet Builder for DTF and related production.

Customers using the builder are responsible for verifying:

  • Artwork
  • Quantity
  • Size
  • Placement
  • Spacing
  • Transparency
  • Resolution
  • Orientation
  • Final sheet layout

Automated placement or nesting tools are provided for convenience.

The customer is responsible for reviewing the final sheet before submitting the order.

Resolution warnings or quality indicators are informational tools and do not constitute a guarantee of final print quality.

Once a gang sheet has entered production, it cannot generally be modified or canceled.

Gang sheets are custom-manufactured items and are final sale except for verified Furnace Design Lab manufacturing errors or defects.

SECTION 10 — BUSINESS MERCH CREATOR

Furnace Design Lab may provide a Business Merch Creator that allows businesses and organizations to configure custom merchandise programs.

Customers may submit:

  • Business logos
  • Brand colors
  • Employee names
  • Departments
  • Garment sizes
  • Personalization
  • Product quantities
  • CSV files
  • Spreadsheets
  • Rosters

The customer is responsible for ensuring submitted information is accurate.

Furnace Design Lab is not responsible for errors originating from inaccurate customer-supplied spreadsheets, rosters, employee information, or other submitted data.

SECTION 11 — FDL BRAND VAULT

Approved business customers may have access to an FDL Brand Vault.

A Brand Vault may contain:

  • Logos
  • Brand colors
  • Saved designs
  • Approved artwork
  • Products
  • Previous merchandise
  • Print placements
  • Employee information
  • Reorder information

Customers should review Brand Vault information before reordering.

Previous availability does not guarantee that the exact same product, material, garment manufacturer, blank, color, or supplier will remain available indefinitely.

Where appropriate, Furnace Design Lab may recommend a comparable replacement.

SECTION 12 — AI TOOLS AND FDL AI CONCIERGE

Furnace Design Lab may provide artificial intelligence-powered tools including:

  • FDL AI Design Concierge
  • Product recommendations
  • Artwork assistance
  • Design suggestions
  • Customization guidance
  • Business merchandise assistance
  • Order assistance
  • Artwork quality analysis
  • Customer service

AI-generated responses should be considered assistance rather than a final production guarantee.

Customers are responsible for reviewing AI-generated designs, recommendations, text, names, spelling, facts, and product selections.

AI tools may occasionally produce inaccurate or incomplete information.

Final pricing, inventory, product availability, production capabilities, turnaround times, and manufacturing decisions are governed by Furnace Design Lab's actual systems, written quotes, invoices, product pages, and authorized representatives.

If AI-generated information conflicts with an official order document or written Furnace Design Lab communication, the official Furnace Design Lab information controls.

SECTION 13 — PRICES AND BILLING

Prices, promotions, discounts, and product availability may change without notice.

The price charged will ordinarily be the price in effect when the order is submitted.

Unless otherwise stated, product prices may not include:

  • Sales tax
  • Shipping
  • Rush charges
  • Design services
  • Specialty materials
  • Additional customization
  • Import charges
  • Other separately disclosed fees

You agree to provide complete and accurate billing and payment information.

You represent that you are authorized to use the payment method submitted.

SECTION 14 — BULK AND BUSINESS ORDERS

Bulk, corporate, school, team, organization, event, and business merchandise orders may require additional confirmation.

Customers are responsible for reviewing final:

  • Product selections
  • Sizes
  • Quantities
  • Colors
  • Employee names
  • Artwork
  • Print placement
  • Personalization
  • Delivery requirements

Special-order inventory or materials purchased specifically for a customer may become noncancelable once ordered.

Approved business accounts may be subject to separately negotiated commercial terms.

SECTION 15 — RUSH SERVICES

Rush production may be offered depending on:

  • Production capacity
  • Product availability
  • Material availability
  • Equipment availability
  • Project complexity
  • Required completion date

A rush order is not accepted until Furnace Design Lab expressly approves it.

Choosing expedited shipping does not automatically accelerate manufacturing.

Rush charges may apply.

Once rush production begins, rush charges are generally nonrefundable.

SECTION 16 — PRODUCTION TURNAROUND

Production turnaround begins only after all applicable requirements have been completed.

These may include:

  • Payment received
  • Artwork received
  • Required product details received
  • Proof approval
  • Customer information received
  • Materials available

Production estimates do not include carrier transit time unless specifically stated.

Turnaround dates are estimates unless Furnace Design Lab provides a written guaranteed completion date.

SECTION 17 — SHIPPING AND DELIVERY

Shipping and delivery times are estimates.

Furnace Design Lab is not responsible for unreasonable delays caused by circumstances outside our control, including:

  • Shipping carriers
  • Weather
  • Natural disasters
  • Customs
  • Supplier delays
  • Transportation disruptions

Customers are responsible for providing a correct shipping address.

Production time and shipping time are separate.

Additional shipping information is governed by our Shipping Policy.

SECTION 18 — LOCAL PICKUP

When local pickup is available, customers must wait for confirmation that the order is ready.

An estimated completion date does not mean the order is automatically available for pickup.

Customers may be required to provide their order number or identification.

SECTION 19 — RETURNS, REFUNDS AND EXCHANGES

Custom merchandise is generally final sale because it is manufactured specifically for the customer.

Returns or exchanges are generally not available for:

  • Incorrect size selected by customer
  • Incorrect spelling supplied by customer
  • Incorrect personalization supplied by customer
  • Customer change of mind
  • Customer-approved proof errors
  • Customer-supplied low-quality artwork
  • Normal manufacturing variation

If Furnace Design Lab makes a verified production error or the product contains a qualifying manufacturing defect, customers should notify Furnace Design Lab in accordance with our Refund Policy.

We may require photographs or other documentation.

When Furnace Design Lab confirms responsibility, we may provide an appropriate remedy, including repair, reproduction, replacement, store credit, or refund as appropriate.

Nothing in these Terms eliminates any consumer right that cannot legally be waived.

SECTION 20 — CANCELLATIONS

Cancellation requests should be submitted as soon as possible.

An order may become partially or fully nonrefundable once:

  • Artwork development begins
  • Production files are prepared
  • Materials are ordered
  • Blank products are ordered
  • Printing begins
  • Pressing begins
  • Engraving begins
  • UV production begins
  • Sublimation begins
  • 3D printing begins
  • Other manufacturing begins

Nonrecoverable costs may be deducted from an approved refund.

SECTION 21 — CUSTOMER-SUPPLIED PRODUCTS

Furnace Design Lab may occasionally agree to customize customer-supplied merchandise.

Printing, heating, pressing, engraving, cutting, UV printing, sublimation, and other manufacturing processes contain inherent production risk.

Materials may react unpredictably to:

  • Heat
  • Pressure
  • Lasers
  • Coatings
  • Ink
  • Adhesives
  • Processing

Customers should not provide irreplaceable, sentimental, rare, or unusually valuable merchandise without discussing the project with Furnace Design Lab first.

SECTION 22 — 3D-PRINTED PRODUCTS

3D-printed products may contain normal additive-manufacturing characteristics, including:

  • Layer lines
  • Seam marks
  • Support marks
  • Minor surface variation
  • Minor dimensional variation

These characteristics are not automatically considered defects.

Unless Furnace Design Lab specifically agrees otherwise in writing, products are not certified for:

  • Medical applications
  • Life-safety use
  • Aerospace applications
  • Structural engineering
  • High-load applications
  • Regulated food-contact applications
  • Other safety-critical purposes

SECTION 23 — ENGRAVED AND NATURAL MATERIALS

Natural materials such as wood, leather, stone, or similar products may contain variation in:

  • Grain
  • Shade
  • Texture
  • Knots
  • Surface composition

These variations can affect engraving results.

Natural variation is not considered a manufacturing defect.

SECTION 24 — INTELLECTUAL PROPERTY

The Furnace Design Lab website and Services, including logos, trademarks, graphics, text, images, interface designs, product photography, video, software, tools, original designs, and branding, are owned by Furnace Design Lab or its licensors and are protected by applicable intellectual property laws.

Furnace Design Lab's logos, names, slogans, and branding may not be reproduced or used without authorization.

Nothing in these Terms grants a license to Furnace Design Lab intellectual property except as expressly stated.

SECTION 25 — OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to third-party tools, integrations, applications, or services.

These tools may be provided “as is” and “as available.”

Third-party services may have their own policies and terms.

Customers should review those terms where applicable.

SECTION 26 — THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

Furnace Design Lab does not control all third-party websites and is not responsible for their content, security, products, or practices.

Customers should review third-party policies before completing transactions with third parties.

SECTION 27 — RELATIONSHIP WITH SHOPIFY

Furnace Design Lab is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Furnace Design Lab.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Furnace Design Lab, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Furnace Design Lab, to the extent permitted by law.

SECTION 28 — PRIVACY

Personal information collected through Furnace Design Lab is governed by our Privacy Policy.

Because Furnace Design Lab is hosted by Shopify, certain information is also collected and processed by Shopify.

Information may also be processed by authorized service providers used to:

  • Process payments
  • Operate the website
  • Generate artwork
  • Provide AI functionality
  • Fulfill orders
  • Ship products
  • Prevent fraud
  • Provide analytics
  • Operate customer tools

Please review our Privacy Policy for additional information.

SECTION 29 — FEEDBACK AND REVIEWS

If you submit feedback, reviews, suggestions, testimonials, ideas, or other voluntary feedback, you grant Furnace Design Lab permission to use that feedback for legitimate business purposes, including improving and marketing our Services.

You represent that feedback you submit does not violate another person's rights.

SECTION 30 — PROMOTIONAL PHOTOGRAPHY

Furnace Design Lab may photograph completed products for:

  • Portfolio use
  • Website content
  • Social media
  • Advertising
  • Marketing
  • Product examples

Customers who require confidentiality or who do not want their finished order used for promotional purposes should notify Furnace Design Lab before production begins.

We will not intentionally publish sensitive or confidential customer information.

SECTION 31 — ERRORS AND INACCURACIES

Our Services may occasionally contain errors relating to:

  • Pricing
  • Product descriptions
  • Promotions
  • Shipping
  • Product availability
  • Production specifications

We reserve the right to correct errors and update information.

If a material error affects an existing order, we may contact the customer before continuing.

SECTION 32 — PROHIBITED USES

You may not use Furnace Design Lab's Services:

  • For unlawful purposes
  • To violate intellectual property rights
  • To distribute malware
  • To commit fraud
  • To harass others
  • To scrape proprietary site content
  • To bypass security controls
  • To interfere with website operation
  • To misuse customer information
  • To impersonate another person or organization

Unauthorized automated scraping or extraction of Furnace Design Lab's proprietary content is prohibited.

This restriction does not prohibit customers from using the AI tools and automation features Furnace Design Lab itself makes available through the website.

SECTION 33 — EXTERNAL AUTOMATED AGENTS

Third-party automated or semi-automated agents accessing the website must comply with our access restrictions and applicable technical requirements.

Furnace Design Lab may limit or block automated access that threatens:

  • Security
  • Performance
  • Customer privacy
  • Intellectual property
  • Website functionality

This section does not prohibit normal use of Furnace Design Lab's own FDL AI Concierge or other authorized customer-facing automation.

SECTION 34 — PAYMENT DISPUTES AND CHARGEBACKS

Customers experiencing an order problem are encouraged to contact Furnace Design Lab so that we can investigate the issue.

Fraudulent or improper chargebacks may be contested using available documentation, including:

  • Order records
  • Payment records
  • Communications
  • Artwork submissions
  • Proof approvals
  • Shipping records
  • Delivery confirmation
  • Production documentation

Nothing in this section prevents customers from exercising lawful rights provided by their payment provider or applicable law.

SECTION 35 — RIGHT TO REFUSE SERVICE

Furnace Design Lab reserves the right to decline projects involving:

  • Illegal content
  • Fraud
  • Unauthorized intellectual property
  • Unsafe manufacturing requests
  • Threatening or abusive conduct
  • Products beyond our capabilities
  • Materials we cannot safely process

If Furnace Design Lab cancels an order before production and no nonrecoverable costs have been incurred, an appropriate refund will be provided.

SECTION 36 — TERMINATION

We may suspend or terminate access to the Services if these Terms are materially violated.

Customers remain responsible for amounts legally owed through the effective termination date.

Sections intended by their nature to survive termination will remain effective.

SECTION 37 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, Furnace Design Lab's Services are provided on an “as is” and “as available” basis except for warranties expressly provided by Furnace Design Lab or required by law.

We do not guarantee that website functionality, AI tools, product builders, third-party integrations, or other online functionality will always operate uninterrupted or error-free.

Nothing in this section excludes warranties that legally cannot be excluded.

SECTION 38 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Furnace Design Lab will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products.

Where permitted by law, Furnace Design Lab's liability relating to a specific transaction will not exceed the amount paid to Furnace Design Lab for the product or service giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

SECTION 39 — INDEMNIFICATION

You agree to indemnify and hold harmless Furnace Design Lab, Shopify, and applicable affiliates, employees, contractors, agents, licensors, and service providers from third-party claims resulting from:

  • Your violation of these Terms
  • Your violation of applicable law
  • Artwork you were not authorized to reproduce
  • Your infringement of another party's rights

This obligation applies to the extent permitted by law.

SECTION 40 — SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

SECTION 41 — WAIVER AND ENTIRE AGREEMENT

Failure by Furnace Design Lab to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies incorporated by reference, constitute the agreement governing use of the Services.

SECTION 42 — ASSIGNMENT

Customers may not assign their rights or obligations under these Terms without prior written consent where required.

Furnace Design Lab may assign its rights and obligations as permitted by law.

SECTION 43 — GOVERNING LAW

These Terms and transactions with Furnace Design Lab shall be governed by applicable United States federal law and the laws of the state in which Furnace Design Lab maintains its principal business operations, without limiting mandatory consumer protections that may apply.

Before publishing this section, insert the exact legal business state and principal business address.

SECTION 44 — CHANGES TO THESE TERMS

Furnace Design Lab may update these Terms from time to time.

The current version will be posted on this website.

Material changes will become effective as required by applicable law.

SECTION 45 — CONTACT INFORMATION

Questions regarding these Terms should be directed to:

Furnace Design Lab
A Forever Crafted Brand

Email: sales@furnacedesignlab.com

Phone: 505-219-1335

Website: furnacedesignlab.com